Privacy Policy

1. Introduction

Kindle House Events Ltd ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and submit event enquiries. This Privacy Policy explains how we collect, use, and protect personal data in connection with our event catering and hospitality services.

Kindle House Events Ltd is a private limited company registered in England and Wales under company number 16954537. Our registered office is at 23 Burrfields Road, Portsmouth, England, PO3 5DP.

Our email address for privacy and data enquiries is: [email protected]

2. Data We Collect

We may collect the following categories of personal data, depending on how you interact with us:

Contact and Enquiry Data

• Your name
• Your email address
• Your telephone number (if voluntarily provided)
• Your message or enquiry content

Event Enquiry Data

• Event type, date, and location
• Approximate guest count
• Service format and menu direction preferences
• Dietary requirements voluntarily provided
• Allergen information voluntarily provided
• Venue or location details provided in the enquiry
• Budget guidance if provided
• Atmosphere, timeline, and other event planning notes

Technical Data

• Cookie and session data (see Section 7 and our Cookie Policy)
• Basic analytics data (if analytics cookies are accepted)
• Browser and device information collected by analytics tools

3. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your event catering enquiry
• To review the suitability of the event for our catering services
• To discuss menu direction, service scope, and arrangements with you
• To communicate with you about your enquiry or event by email
• To contact you by telephone if you have provided a number and given us reason to do so
• To comply with any legal obligations that may apply

We do not use your personal data for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Dietary and Allergen Information

Where you voluntarily provide dietary requirements or allergen information as part of an event enquiry, this information is treated with particular care. It is used solely for the purpose of reviewing and planning the event catering arrangements relevant to your enquiry.

This data is handled as sensitive information. We do not share it beyond what is necessary to plan and deliver the agreed event catering.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to event enquiries, review catering feasibility, and communicate about potential event arrangements
• Contract — where we are in the process of entering into or performing a contract with you in relation to an event
• Consent — for optional analytics cookies (where applicable)
• Legal obligation — where we are required to process data to comply with applicable law

6. Data Retention

We retain personal data for as long as is necessary for the purposes outlined above. In practice, this means:

• Enquiry data that does not proceed to a confirmed booking is typically held for a reasonable period to allow for follow-up communication, after which it is deleted.
• Data relating to confirmed event bookings is retained for a period consistent with our legitimate business and legal record-keeping obligations.
• You may request deletion of your data at any time (see Section 8).

7. Cookies

Our website uses cookies. Essential cookies are required for the website to function. Optional analytics cookies are only placed with your consent. For full details, please see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests
• Right to data portability — to request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within one month.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been processed unlawfully.

9. Data Security

We take reasonable measures to protect the personal data you provide. Data transmitted via contact forms and enquiry forms is processed over encrypted connections where applicable. We do not store payment card information.

10. Third-Party Services

Our website may use third-party services such as analytics providers (subject to your cookie consent). We do not knowingly share personal data with third parties beyond what is necessary for the services described in this policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We recommend checking this page periodically.

12. Contact

For any privacy-related enquiries, please contact:

Kindle House Events Ltd
Email: [email protected]
Registered Office: 23 Burrfields Road, Portsmouth, England, PO3 5DP
Company Number: 16954537